Basics In Customer Care

Basics In Customer Care (FRBCC) is offered as a CERTIFICATE course examined by FINSTOCK EVARSITY COLLEGE. For more information about this course, use the tabs below to navigate.

Entry Requirement

None

Duration: 1 Months

Delivery Method: Online

Fee Structure

Full Course Fees
Registration Fee KES 1,000.00 ($ 10.00)
Certification Fee KES 2,000.00 ($ 20.00)
Administration Fee KES 0.00 ($ 0.00)
Internal Exam Fee KES 0.00 ($ 0.00)
External Exam Fee KES 0.00 ($ 0.00)
Examining Body Membership Fee * KES 0.00 ($ 0.00)
Tuition Fee KES 0.00 ($ 0.00)
Fees Totals KES 3,000.00 ($ 30.00)
* Examining Body Membership Fee may be payable through us or directly to the Examining Body

All Fees are payable in lumpusm or in installments, for details see below.
Breakdown per semester,

Trimester Total Per Trimester
Trimester 1KES 3,000.00 ($ 30.00)
TotalKES 3,000.00 ($ 30.00)

The trimester fees of KES 3,000.00 ($ 30.00) is payable in 3 instalments of KES 1,000.00 ($ 10.00)

*Note:

All Fees are payable in installements, for details check FAQs

Course Units/Overview

  • Demonstrating a customer service approach.
  • Understanding how your own behavior affects the behavior of others.
  • Demonstrating confidence and skill as a problem solver.

Unit IDUnit Name
BCC01Basic Customer Care Concepts

Course Description

Basics In Customer Care

Course Instructor(s)

Allan Ngungi Jumba

Examining Body

FINSTOCK EVARSITY COLLEGE

FAQs

  1. FAQs

    1. The value/price of this free course (coursework, assignments, exams) is $200 (Kes 20,000). The full cost of $200 has been waived to your benefit.
    2. However, to access this free course, you must register for the free course by paying $ 10 or Kes 1,000.
    3. Upon payment of $10 registration fee, you get a provisional letter of admission number, student login details and access to the e-learning system.
    4. You will also get free access to another free short course called Certified Online Learner (COL) (valued at $200) which is supposed to guide you on how to access coursework and learn how to use the e-learning system.
    5. Certification fee payment of $20 for each free courses can be paid after successful course completion.

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