Basics In Customer Care

Basics In Customer Care (FRBCC) is offered as a CERTIFICATE course examined by FINSTOCK EVARSITY COLLEGE. For more information about this course, use the tabs below to navigate.

Entry Requirement


Duration: 1 Months

Fee Structure

Full Course Fees
Registration Fee KES 0.00 (USD 0.00)
Certification Fee KES 1,000.00 (USD 10.00)
Administration Fee KES 0.00 (USD 0.00)
Internal Exam Fee KES 0.00 (USD 0.00)
External Exam Fee KES 0.00 (USD 0.00)
Examining Body Membership Fee * KES 0.00 (USD 0.00)
Tuition Fee KES 0.00 (USD 0.00)
Fees Totals KES 1,000.00 (USD 10.00)
* Examining Body Membership Fee may be payable through us or directly to the Examining Body

All Fees are payable in installements, for details check FAQs

Course Units/Overview

  • Demonstrating a customer service approach.
  • Understanding how your own behavior affects the behavior of others.
  • Demonstrating confidence and skill as a problem solver.

Unit IDUnit Name
BCC01Basic Customer Care Concepts

Course Description

Basics In Customer Care

Course Instructor(s)

Allan Ngungi Jumba

Examining Body



  1. The value/price of this free course (coursework, assignments, exams) is usd 200 (Kes 20,000).


  1. The full cost has been waived to your benefit. However, to access this free course, you must meet 2 requirements:


  1. Complete and pass a mandatory free short course called Certified Online Learner (COL) which is supposed to guide you on how to access coursework and learn how to use the e-learning system. Payment of certification for Certified Online Learner (COL) is optional.


  1. Pay a certificate booking fee of usd 10 (kes 1,000) for this free course in advance.


iii.Upon meeting these 2 requirements, you will have automatic access to the coursework for this free course and be able to download the official transcript and certificate

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