{"id":13418,"date":"2022-05-06T11:13:31","date_gmt":"2022-05-06T08:13:31","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?p=13418"},"modified":"2023-04-19T01:12:25","modified_gmt":"2023-04-18T22:12:25","slug":"how-to-show-your-customers-you-really-care","status":"publish","type":"post","link":"https:\/\/finstockevarsity.com\/resources\/how-to-show-your-customers-you-really-care\/","title":{"rendered":"How to Show Your Customers You Really Care"},"content":{"rendered":"
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You have to make your customers feel like you care about them for them to stay loyal. Unfortunately, most organizations don\u2019t put much effort in teaching their employees soft skills. But it\u2019s the soft skills that matter most to the customer experience.<\/p>\n

\u201cYour best strategy is to teach your employees what caring about customers looks like in action,\u201d says Jon Gordon, author of The Carpenter. \u201cWhen they see how good it feels to care, and how good caring is for business, you\u2019ll receive your team\u2019s buy-in and continued participation.\u201d<\/p>\n

So what does caring look like?<\/p>\n

Be more present than ever<\/h2>\n

As business gets more complicated by technology, it\u2019s often the simple things that can make customers feel great. Give customers your full attention by avoiding all distractions around you when they talk.<\/p>\n

Extend the offer<\/h2>\n

Offer to help, but don\u2019t hover. If customers visit you, acknowledge them not immediately, and offer to help.<\/p>\n

A lot of business happens online and on the phone these days. Offer a chat session when consumers are online, but don\u2019t have chat box offers pop up over and over.<\/p>\n

\"Extend<\/p>\n

When on the phone with a customer, end every conversation with one more offer to help, in case customers think of something else.
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