{"id":21692,"date":"2023-07-13T20:09:29","date_gmt":"2023-07-13T17:09:29","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&#038;p=21692"},"modified":"2023-07-13T20:09:29","modified_gmt":"2023-07-13T17:09:29","slug":"introduction-to-front-office-operations-and-administrations-in-hospitality-management-diploma-level","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/introduction-to-front-office-operations-and-administrations-in-hospitality-management-diploma-level\/","title":{"rendered":"Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Introduction to Front Office Operations and Administrations is an essential guide for anyone seeking to excel in the hospitality industry. From guest service and communication to employee management and financial planning, this book covers all the skills and knowledge required to run a successful front office operation. With real-life examples and case studies, the author provides practical guidance on how to make ethical decisions and maintain safety and security in lodging establishments. This comprehensive resource is a must-have for students and professionals who want to provide excellent guest service and succeed in the hospitality industry.<\/p>\n<div class=\"fb-background-color\">\n\t\t\t  <div \n\t\t\t  \tclass = \"fb-comments\" \n\t\t\t  \tdata-href = \"http:\/\/finstockevarsity.com\/resources\/product\/introduction-to-front-office-operations-and-administrations-in-hospitality-management-diploma-level\/\"\n\t\t\t  \tdata-numposts = \"10\"\n\t\t\t  \tdata-lazy = \"true\"\n\t\t\t\tdata-colorscheme = \"light\"\n\t\t\t\tdata-order-by = \"social\"\n\t\t\t\tdata-mobile=true>\n\t\t\t  <\/div><\/div>\n\t\t  <style>\n\t\t    .fb-background-color {\n\t\t\t\tbackground: #ffffff !important;\n\t\t\t}\n\t\t\t.fb_iframe_widget_fluid_desktop iframe {\n\t\t\t    width: 100% !important;\n\t\t\t}\n\t\t  <\/style>\n\t\t  ","protected":false},"excerpt":{"rendered":"<p style=\"margin-top: 12.0pt;\"><span class=\"fontstyle0\">This book contains the following topics:<\/span><\/p>\n<ul>\n<li>Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff<\/li>\n<li>Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback<\/li>\n<li>Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution<\/li>\n<li>Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology<\/li>\n<li>Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control<\/li>\n<li>Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory<\/li>\n<li>Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews<br \/>\nCareer Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations<\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td>Category<\/td>\n<td>Diploma Book<\/td>\n<\/tr>\n<tr>\n<td>Publisher:<\/td>\n<td><a href=\"https:\/\/finstockevarsity.com\/resources\/\">Finstock Evarsity publishers<\/a><\/td>\n<\/tr>\n<tr>\n<td>ISBN:<\/td>\n<td>978-9914-753-32-5<\/td>\n<\/tr>\n<tr>\n<td>Authors:<\/td>\n<td>CPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n<tr>\n<td>Pages:<\/td>\n<td>105<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":21694,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"product_brand":[],"product_cat":[120],"product_tag":[],"class_list":{"0":"post-21692","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-school-of-hospitality-diploma-books","7":"product_shipping_class-require-shipping","9":"first","10":"instock","11":"downloadable","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level - Finstock Evarsity Resources<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finstockevarsity.com\/resources\/product\/introduction-to-front-office-operations-and-administrations-in-hospitality-management-diploma-level\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level - Finstock Evarsity Resources\" \/>\n<meta property=\"og:description\" content=\"This book contains the following topics:    Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff  Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback  Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution  Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology  Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control  Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory  Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations     Category Diploma Book   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