{"id":23356,"date":"2023-09-16T10:08:04","date_gmt":"2023-09-16T07:08:04","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&#038;p=23356"},"modified":"2023-09-16T10:08:04","modified_gmt":"2023-09-16T07:08:04","slug":"basics-in-customer-care","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/basics-in-customer-care\/","title":{"rendered":"Basics in Customer Care"},"content":{"rendered":"<p>Discover the secrets to providing exceptional customer service and building lasting relationships with customers in Basics in Customer Care. This comprehensive guide equips you with the fundamental principles and practical strategies needed to excel in the dynamic field of customer care. With real-world examples and valuable insights, this book is a must-read for anyone looking to enhance their customer service skills and achieve remarkable success in their business endeavors.<\/p>\n","protected":false},"excerpt":{"rendered":"<p style=\"margin-top: 12.0pt;\"><span class=\"fontstyle0\">This book contains the following topics:<\/span><\/p>\n<p style=\"margin-top: 12.0pt;\">\u00a0<span class=\"fontstyle0\">\u2022 Introduction to Customer Care<br \/>\n\u2022 Customer Service Skills<br \/>\n\u2022 Active Listening Techniques<br \/>\n\u2022 Handling Difficult Customers<br \/>\n\u2022 Effective Communication<br \/>\n\u2022 Problem-Solving in Customer Care<br \/>\n\u2022 Non-Verbal Communication<br \/>\n\u2022 Time Management in Customer Care<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td>Category<\/td>\n<td>Basic\u00a0 Level\u00a0 \u00a0Book<\/td>\n<\/tr>\n<tr>\n<td>Publisher:<\/td>\n<td><a href=\"https:\/\/finstockevarsity.com\/resources\/\">Finstock Evarsity publishers<\/a><\/td>\n<\/tr>\n<tr>\n<td>ISBN:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Authors:<\/td>\n<td>CPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n<tr>\n<td>Pages:<\/td>\n<td>58<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":23358,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[88],"product_tag":[],"class_list":["post-23356","product","type-product","status-publish","has-post-thumbnail","product_cat-free-courses","first","instock","downloadable","shipping-taxable","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product\/23356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/comments?post=23356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media\/23358"}],"wp:attachment":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media?parent=23356"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_brand?post=23356"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_cat?post=23356"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_tag?post=23356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}