{"id":33923,"date":"2025-03-31T12:07:12","date_gmt":"2025-03-31T09:07:12","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&#038;p=33923"},"modified":"2025-03-31T12:07:13","modified_gmt":"2025-03-31T09:07:13","slug":"customer-service-excellence-in-food-and-beverage-management-diploma-level","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/customer-service-excellence-in-food-and-beverage-management-diploma-level\/","title":{"rendered":"Customer Service Excellence in Food and Beverage Management  Diploma Level"},"content":{"rendered":"<p>Customer Service Excellence is a comprehensive guide to mastering customer interactions, enhancing satisfaction, and building long-term loyalty. It covers key strategies, best practices, and real-world examples to help businesses deliver exceptional service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p style=\"margin-top: 12.0pt;\"><span class=\"fontstyle0\">This book contains the following topics:<\/span><\/p>\n<p style=\"margin-top: 12.0pt;\">\u2022 Introduction to Customer Service in Food and Beverage<br \/>\n\u2022 Understanding Customer Expectations and Needs<br \/>\n\u2022 Communication Skills for Excellent Service<br \/>\n\u2022 Managing Customer Interactions<br \/>\n\u2022 Service Recovery and Problem Solving<br \/>\n\u2022 Teamwork and Professionalism in Customer Service<br \/>\n\u2022 Enhancing the Customer Experience<br \/>\n\u2022 Technology and Innovation in Customer Service<\/p>\n<table>\n<tbody>\n<tr>\n<td>Category:<\/td>\n<td>Certificate Level Book<\/td>\n<\/tr>\n<tr>\n<td>Publisher:<\/td>\n<td><a href=\"https:\/\/finstockevarsity.com\/resources\/\">Finstock Evarsity Publishers<\/a><\/td>\n<\/tr>\n<tr>\n<td>ISBN:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Authors:<\/td>\n<td>CPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n<tr>\n<td>Pages:<\/td>\n<td>106<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":33926,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[120],"product_tag":[],"class_list":["post-33923","product","type-product","status-publish","has-post-thumbnail","product_cat-school-of-hospitality-diploma-books","first","instock","downloadable","shipping-taxable","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product\/33923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/comments?post=33923"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media\/33926"}],"wp:attachment":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media?parent=33923"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_brand?post=33923"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_cat?post=33923"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_tag?post=33923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}