{"id":38118,"date":"2025-11-29T12:33:46","date_gmt":"2025-11-29T09:33:46","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&#038;p=38118"},"modified":"2025-11-29T12:33:46","modified_gmt":"2025-11-29T09:33:46","slug":"customer-services-training-in-managing-customer-service","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/","title":{"rendered":"Customer Services Training In Managing Customer Service"},"content":{"rendered":"<p>This book provides a comprehensive guide to building effective customer service skills and managing service teams. It explores strategies for coaching, motivating, and evaluating customer service staff to enhance performance. Readers will learn practical techniques for handling customer interactions and resolving issues efficiently. The text emphasizes creating a customer-centric culture that drives satisfaction and loyalty.<\/p>\n<div class=\"fb-background-color\">\n\t\t\t  <div \n\t\t\t  \tclass = \"fb-comments\" \n\t\t\t  \tdata-href = \"http:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/\"\n\t\t\t  \tdata-numposts = \"10\"\n\t\t\t  \tdata-lazy = \"true\"\n\t\t\t\tdata-colorscheme = \"light\"\n\t\t\t\tdata-order-by = \"social\"\n\t\t\t\tdata-mobile=true>\n\t\t\t  <\/div><\/div>\n\t\t  <style>\n\t\t    .fb-background-color {\n\t\t\t\tbackground: #ffffff !important;\n\t\t\t}\n\t\t\t.fb_iframe_widget_fluid_desktop iframe {\n\t\t\t    width: 100% !important;\n\t\t\t}\n\t\t  <\/style>\n\t\t  ","protected":false},"excerpt":{"rendered":"<p style=\"margin-top: 12.0pt;\"><span class=\"fontstyle0\">This book contains the following topics:<\/span><\/p>\n<ul>\n<li>Introduction to customer service management<\/li>\n<li>Customer expectations and satisfaction<\/li>\n<li>Communication skills in customer service<\/li>\n<li>Handling customer complaints and difficult situations<\/li>\n<li>Building and maintaining customer relationships<\/li>\n<li>Customer service team management<\/li>\n<li>Technology in customer service<\/li>\n<li>Measuring and improving service quality<\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td>Category:<\/td>\n<td>Basic Level Book<\/td>\n<\/tr>\n<tr>\n<td>Publisher:<\/td>\n<td><a href=\"https:\/\/finstockevarsity.com\/resources\/\">Finstock Evarsity Publishers<\/a><\/td>\n<\/tr>\n<tr>\n<td>ISBN:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Authors:<\/td>\n<td>CPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n<tr>\n<td>Pages:<\/td>\n<td>78<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":38121,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"product_brand":[],"product_cat":[79],"product_tag":[],"class_list":{"0":"post-38118","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-customer-service","8":"first","9":"instock","10":"downloadable","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Services Training In Managing Customer Service - Finstock Evarsity Resources<\/title>\n<meta name=\"description\" content=\"This book provides a comprehensive guide to building effective customer service skills and managing service teams. It explores strategies for coaching, motivating, and evaluating customer service staff to enhance performance. Readers will learn practical techniques for handling customer interactions and resolving issues efficiently. The text emphasizes creating a customer-centric culture that drives satisfaction and loyalty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Services Training In Managing Customer Service - Finstock Evarsity Resources\" \/>\n<meta property=\"og:description\" content=\"This book provides a comprehensive guide to building effective customer service skills and managing service teams. It explores strategies for coaching, motivating, and evaluating customer service staff to enhance performance. Readers will learn practical techniques for handling customer interactions and resolving issues efficiently. The text emphasizes creating a customer-centric culture that drives satisfaction and loyalty.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Finstock Evarsity Resources\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/finstockevarsity\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/finstockevarsity.com\/resources\/wp-content\/uploads\/2025\/11\/FRONT-10.png\" \/>\n\t<meta property=\"og:image:width\" content=\"591\" \/>\n\t<meta property=\"og:image:height\" content=\"869\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@evarsity\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/product\\\/customer-services-training-in-managing-customer-service\\\/\",\"url\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/product\\\/customer-services-training-in-managing-customer-service\\\/\",\"name\":\"Customer Services Training In Managing Customer Service - Finstock Evarsity Resources\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/product\\\/customer-services-training-in-managing-customer-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/product\\\/customer-services-training-in-managing-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/finstockevarsity.com\\\/resources\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/FRONT-10.png?fit=591%2C869&ssl=1\",\"datePublished\":\"2025-11-29T09:33:46+00:00\",\"description\":\"This book provides a comprehensive guide to building effective customer service skills and managing service teams. It explores strategies for coaching, motivating, and evaluating customer service staff to enhance performance. Readers will learn practical techniques for handling customer interactions and resolving issues efficiently. The text emphasizes creating a customer-centric culture that drives satisfaction and loyalty.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/product\\\/customer-services-training-in-managing-customer-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/product\\\/customer-services-training-in-managing-customer-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/product\\\/customer-services-training-in-managing-customer-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/finstockevarsity.com\\\/resources\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/FRONT-10.png?fit=591%2C869&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/finstockevarsity.com\\\/resources\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/FRONT-10.png?fit=591%2C869&ssl=1\",\"width\":591,\"height\":869},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/product\\\/customer-services-training-in-managing-customer-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shop\",\"item\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/shop\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Services Training In Managing Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/#website\",\"url\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/\",\"name\":\"Finstock Evarsity Resources\",\"description\":\"Your online e-resources portal\",\"publisher\":{\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/#organization\",\"name\":\"Finstock Evarsity Resources\",\"url\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/finstockevarsity.com\\\/resources\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/full-logo-small.png?fit=473%2C403&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/finstockevarsity.com\\\/resources\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/full-logo-small.png?fit=473%2C403&ssl=1\",\"width\":473,\"height\":403,\"caption\":\"Finstock Evarsity Resources\"},\"image\":{\"@id\":\"https:\\\/\\\/finstockevarsity.com\\\/resources\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/finstockevarsity\\\/\",\"https:\\\/\\\/x.com\\\/evarsity\",\"https:\\\/\\\/ke.linkedin.com\\\/in\\\/finstock-evarsity-75b147a0\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UC529k6jSRuNDWF6cVmFjqCQ\",\"https:\\\/\\\/www.instagram.com\\\/finstockevarsity\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@finstockevarsitycollege\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Services Training In Managing Customer Service - Finstock Evarsity Resources","description":"This book provides a comprehensive guide to building effective customer service skills and managing service teams. It explores strategies for coaching, motivating, and evaluating customer service staff to enhance performance. Readers will learn practical techniques for handling customer interactions and resolving issues efficiently. The text emphasizes creating a customer-centric culture that drives satisfaction and loyalty.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Customer Services Training In Managing Customer Service - Finstock Evarsity Resources","og_description":"This book provides a comprehensive guide to building effective customer service skills and managing service teams. It explores strategies for coaching, motivating, and evaluating customer service staff to enhance performance. Readers will learn practical techniques for handling customer interactions and resolving issues efficiently. The text emphasizes creating a customer-centric culture that drives satisfaction and loyalty.","og_url":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/","og_site_name":"Finstock Evarsity Resources","article_publisher":"https:\/\/www.facebook.com\/finstockevarsity\/","og_image":[{"width":591,"height":869,"url":"https:\/\/finstockevarsity.com\/resources\/wp-content\/uploads\/2025\/11\/FRONT-10.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@evarsity","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/","url":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/","name":"Customer Services Training In Managing Customer Service - Finstock Evarsity Resources","isPartOf":{"@id":"https:\/\/finstockevarsity.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/finstockevarsity.com\/resources\/wp-content\/uploads\/2025\/11\/FRONT-10.png?fit=591%2C869&ssl=1","datePublished":"2025-11-29T09:33:46+00:00","description":"This book provides a comprehensive guide to building effective customer service skills and managing service teams. It explores strategies for coaching, motivating, and evaluating customer service staff to enhance performance. Readers will learn practical techniques for handling customer interactions and resolving issues efficiently. The text emphasizes creating a customer-centric culture that drives satisfaction and loyalty.","breadcrumb":{"@id":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/#primaryimage","url":"https:\/\/i0.wp.com\/finstockevarsity.com\/resources\/wp-content\/uploads\/2025\/11\/FRONT-10.png?fit=591%2C869&ssl=1","contentUrl":"https:\/\/i0.wp.com\/finstockevarsity.com\/resources\/wp-content\/uploads\/2025\/11\/FRONT-10.png?fit=591%2C869&ssl=1","width":591,"height":869},{"@type":"BreadcrumbList","@id":"https:\/\/finstockevarsity.com\/resources\/product\/customer-services-training-in-managing-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/finstockevarsity.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Shop","item":"https:\/\/finstockevarsity.com\/resources\/shop\/"},{"@type":"ListItem","position":3,"name":"Customer Services Training In Managing Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/finstockevarsity.com\/resources\/#website","url":"https:\/\/finstockevarsity.com\/resources\/","name":"Finstock Evarsity Resources","description":"Your online e-resources portal","publisher":{"@id":"https:\/\/finstockevarsity.com\/resources\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/finstockevarsity.com\/resources\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/finstockevarsity.com\/resources\/#organization","name":"Finstock Evarsity Resources","url":"https:\/\/finstockevarsity.com\/resources\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/finstockevarsity.com\/resources\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/finstockevarsity.com\/resources\/wp-content\/uploads\/2018\/08\/full-logo-small.png?fit=473%2C403&ssl=1","contentUrl":"https:\/\/i0.wp.com\/finstockevarsity.com\/resources\/wp-content\/uploads\/2018\/08\/full-logo-small.png?fit=473%2C403&ssl=1","width":473,"height":403,"caption":"Finstock Evarsity Resources"},"image":{"@id":"https:\/\/finstockevarsity.com\/resources\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/finstockevarsity\/","https:\/\/x.com\/evarsity","https:\/\/ke.linkedin.com\/in\/finstock-evarsity-75b147a0","https:\/\/www.youtube.com\/channel\/UC529k6jSRuNDWF6cVmFjqCQ","https:\/\/www.instagram.com\/finstockevarsity\/","https:\/\/www.tiktok.com\/@finstockevarsitycollege"]}]}},"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product\/38118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/comments?post=38118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media\/38121"}],"wp:attachment":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media?parent=38118"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_brand?post=38118"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_cat?post=38118"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_tag?post=38118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}