{"id":40570,"date":"2026-02-11T01:18:45","date_gmt":"2026-02-10T22:18:45","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&#038;p=40570"},"modified":"2026-02-11T01:18:45","modified_gmt":"2026-02-10T22:18:45","slug":"customer-care-in-tourism-management-certificate-level","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/customer-care-in-tourism-management-certificate-level\/","title":{"rendered":"Customer Care  in Tourism Management Certificate Level"},"content":{"rendered":"<p>Customer Care is a practical and engaging guide to delivering exceptional service in today\u2019s tourism and hospitality industries,<br \/>\nfocusing on understanding customer needs, communication, and relationship building. With real-world examples and proven service strategies, this book equips readers with the skills to create memorable customer experiences, build loyalty, and stand out in a competitive service environment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p style=\"margin-top: 12.0pt;\"><span class=\"fontstyle0\">This book contains the following topics:<\/span><\/p>\n<p>\u2022 Introduction to Customer Care in Tourism<br \/>\n\u2022 Understanding Customer Needs and Expectations<br \/>\n\u2022 Communication Skills in Customer Care<br \/>\n\u2022 Professional Image and Customer Service Etiquette<br \/>\n\u2022 Handling Customer Complaints<br \/>\n\u2022 Service Quality and Customer Satisfaction<br \/>\n\u2022 Customer Relationship Management<br \/>\n\u2022 Ethical and Legal Issues in Customer Care<\/p>\n<table>\n<tbody>\n<tr>\n<td>Category:<\/td>\n<td>Diploma Level Book<\/td>\n<\/tr>\n<tr>\n<td>Publisher:<\/td>\n<td><a href=\"https:\/\/finstockevarsity.com\/resources\/\">Finstock Evarsity Publishers<\/a><\/td>\n<\/tr>\n<tr>\n<td>ISBN:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Authors:<\/td>\n<td>CPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n<tr>\n<td>Pages:<\/td>\n<td>97<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":40599,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[121],"product_tag":[],"class_list":["post-40570","product","type-product","status-publish","has-post-thumbnail","product_cat-school-of-hospitality-certificate-books","first","instock","downloadable","shipping-taxable","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product\/40570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/comments?post=40570"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media\/40599"}],"wp:attachment":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media?parent=40570"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_brand?post=40570"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_cat?post=40570"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_tag?post=40570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}