{"id":40864,"date":"2026-02-28T21:23:37","date_gmt":"2026-02-28T18:23:37","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&#038;p=40864"},"modified":"2026-02-28T21:23:38","modified_gmt":"2026-02-28T18:23:38","slug":"customer-service-and-relationship-management-in-clearing-and-forwarding-diploma-level","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/customer-service-and-relationship-management-in-clearing-and-forwarding-diploma-level\/","title":{"rendered":"Customer Service And Relationship Management in Clearing and  Forwarding Diploma  Level"},"content":{"rendered":"<p>Customer Service and Relationship Management is a dynamic and engaging guide that demonstrates how exceptional service and strategic relationship building create loyal customers, strong brands, and sustainable business growth. Blending practical techniques with modern CRM insights, this book equips readers with the skills to exceed customer expectations and turn everyday interactions into lasting competitive advantage.<\/p>\n<div class=\"fb-background-color\">\n\t\t\t  <div \n\t\t\t  \tclass = \"fb-comments\" \n\t\t\t  \tdata-href = \"http:\/\/finstockevarsity.com\/resources\/product\/customer-service-and-relationship-management-in-clearing-and-forwarding-diploma-level\/\"\n\t\t\t  \tdata-numposts = \"10\"\n\t\t\t  \tdata-lazy = \"true\"\n\t\t\t\tdata-colorscheme = \"light\"\n\t\t\t\tdata-order-by = \"social\"\n\t\t\t\tdata-mobile=true>\n\t\t\t  <\/div><\/div>\n\t\t  <style>\n\t\t    .fb-background-color {\n\t\t\t\tbackground: #ffffff !important;\n\t\t\t}\n\t\t\t.fb_iframe_widget_fluid_desktop iframe {\n\t\t\t    width: 100% !important;\n\t\t\t}\n\t\t  <\/style>\n\t\t  ","protected":false},"excerpt":{"rendered":"<p style=\"margin-top: 12.0pt;\"><span class=\"fontstyle0\">This book contains the following topics:<\/span><\/p>\n<p>\u2022 Introduction to Customer Service in Logistics<br \/>\n\u2022 Customer Relationship Management (CRM) Systems<br \/>\n\u2022 Communication Skills for Logistics Professionals<br \/>\n\u2022 Customer Service Standards and Policies<br \/>\n\u2022 Handling Customer Complaints and Conflict Resolution<br \/>\n\u2022 Building and Maintaining Customer Relationships<br \/>\n\u2022 Service Innovation and Technology in Customer Care<br \/>\n\u2022 Performance Measurement and Continuous Improvement in<br \/>\nCustomer Service<\/p>\n<table>\n<tbody>\n<tr>\n<td>Category:<\/td>\n<td>Certificate Level Book<\/td>\n<\/tr>\n<tr>\n<td>Publisher:<\/td>\n<td><a href=\"https:\/\/finstockevarsity.com\/resources\/\">Finstock Evarsity Publishers<\/a><\/td>\n<\/tr>\n<tr>\n<td>ISBN:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Authors:<\/td>\n<td>CPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n<tr>\n<td>Pages:<\/td>\n<td>100<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":40867,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"product_brand":[],"product_cat":[110],"product_tag":[],"class_list":{"0":"post-40864","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-school-of-business-diploma-books","7":"product_shipping_class-require-shipping","9":"first","10":"instock","11":"downloadable","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service And Relationship Management in Clearing and Forwarding Diploma Level - Finstock Evarsity Resources<\/title>\n<meta name=\"description\" content=\"Customer Service and Relationship Management is a dynamic and engaging guide that demonstrates how exceptional service and strategic relationship building create loyal customers, strong brands, and sustainable business growth. 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