{"id":42941,"date":"2026-07-12T16:03:44","date_gmt":"2026-07-12T13:03:44","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&p=42941"},"modified":"2026-07-12T16:03:44","modified_gmt":"2026-07-12T13:03:44","slug":"diploma-in-business-administration-diploma-level","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/diploma-in-business-administration-diploma-level\/","title":{"rendered":"Diploma In Business Administration Diploma Level"},"content":{"rendered":"

Customer Service Excellence\u00a0provides a comprehensive guide to delivering outstanding service in any industry. The book covers communication skills, understanding customer needs, and handling complaints with professionalism and empathy. It shows how to build loyalty, leverage CRM systems, and measure performance using key metrics like CSAT and NPS. This text equips students with practical skills for creating positive customer experiences and driving business success.\u00a0It also explores ethical considerations, service strategy development, and continuous improvement techniques essential for long-term customer retention and advocacy.<\/p>\n","protected":false},"excerpt":{"rendered":"

This book contain the following topics:<\/p>\n

\u2022 Foundations of Customer Service
\n\u2022 Communication Skills for Customer Engagement
\n\u2022 Understanding Customer Needs and Expectations
\n\u2022 Handling Customer Complaints and Feedback
\n\u2022 Customer Relationship Management (CRM) Systems
\n\u2022 Building Customer Loyalty and Retention
\n\u2022 Ethical Considerations in Customer Service
\n\u2022 Customer Service Strategy and Performance Measurement<\/p>\n\n\n\n\n\n\n\n
Category:<\/td>\nDiploma Level Book<\/td>\n<\/tr>\n
Publisher:<\/td>\nFinstock Evarsity Publishers<\/a><\/td>\n<\/tr>\n
ISBN:<\/td>\n<\/td>\n<\/tr>\n
Authors:<\/td>\nCPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n
Pages:<\/td>\n169<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":42949,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"product_brand":[],"product_cat":[69,110],"product_tag":[],"class_list":["post-42941","product","type-product","status-publish","has-post-thumbnail","product_cat-school-of-business-books","product_cat-school-of-business-diploma-books","product_shipping_class-require-shipping","first","instock","downloadable","shipping-taxable","purchasable","product-type-simple"],"yoast_head":"\nDiploma In Business Administration Diploma Level - Finstock Evarsity Resources<\/title>\n<meta name=\"description\" content=\"Customer Service Excellence provides a comprehensive guide to delivering outstanding service in any industry. The book covers communication skills, understanding customer needs, and handling complaints with professionalism and empathy. It shows how to build loyalty, leverage CRM systems, and measure performance using key metrics like CSAT and NPS. This text equips students with practical skills for creating positive customer experiences and driving business success. 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