{"id":43282,"date":"2026-07-22T13:44:18","date_gmt":"2026-07-22T10:44:18","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&#038;p=43282"},"modified":"2026-07-23T09:15:41","modified_gmt":"2026-07-23T06:15:41","slug":"it-support-and-troubleshooting-in-information-technology","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/it-support-and-troubleshooting-in-information-technology\/","title":{"rendered":"IT Support and Troubleshooting in Information Technology- Diploma Level"},"content":{"rendered":"<p>IT Support and Troubleshooting in Information Technology\u00a0provides a basic guide to solving common computer problems. The book explains key troubleshooting methods like identifying symptoms, isolating causes, and testing solutions. It shows how to resolve hardware, software, and network issues in real-world settings. This text equips students with practical skills for help desk roles and user support.\u00a0It also covers documentation, remote support tools, and customer service techniques for professional IT assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p style=\"margin-top: 12.0pt;\">This book contain the following topics:<\/p>\n<p>\u2022 Foundations of IT Support<br \/>\n\u2022 Troubleshooting Methodologies<br \/>\n\u2022 Hardware Troubleshooting<br \/>\n\u2022 Operating System Troubleshooting<br \/>\n\u2022 Network Troubleshooting<br \/>\n\u2022 Software and Application Support<br \/>\n\u2022 Security and Malware Remediation<br \/>\n\u2022 Remote Support and Documentation<\/p>\n<table>\n<tbody>\n<tr>\n<td>Category:<\/td>\n<td>Diploma Level Book<\/td>\n<\/tr>\n<tr>\n<td>Publisher:<\/td>\n<td><a href=\"https:\/\/finstockevarsity.com\/resources\/\">Finstock Evarsity Publishers<\/a><\/td>\n<\/tr>\n<tr>\n<td>ISBN:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Authors:<\/td>\n<td>CPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n<tr>\n<td>Pages:<\/td>\n<td>152<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":43285,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[68,122],"product_tag":[],"class_list":["post-43282","product","type-product","status-publish","has-post-thumbnail","product_cat-school-of-ict-and-engineering-books","product_cat-school-of-ict-and-engineering-diploma-books","first","instock","downloadable","shipping-taxable","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product\/43282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/comments?post=43282"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media\/43285"}],"wp:attachment":[{"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/media?parent=43282"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_brand?post=43282"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_cat?post=43282"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/finstockevarsity.com\/resources\/wp-json\/wp\/v2\/product_tag?post=43282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}