{"id":45621,"date":"2026-10-07T16:22:30","date_gmt":"2026-10-07T13:22:30","guid":{"rendered":"https:\/\/finstockevarsity.com\/resources\/?post_type=product&#038;p=45621"},"modified":"2026-10-07T16:22:30","modified_gmt":"2026-10-07T13:22:30","slug":"customer-service-and-service-delivery-in-public-administration-certificate-level","status":"publish","type":"product","link":"https:\/\/finstockevarsity.com\/resources\/product\/customer-service-and-service-delivery-in-public-administration-certificate-level\/","title":{"rendered":"Customer Service and Service Delivery in Public Administration Certificate Level"},"content":{"rendered":"<p>This book provides a comprehensive overview of customer service and service delivery in public administration focusing on how government institutions interact with and respond to citizens\u2019 needs. It explores key areas such as service quality standards, citizen engagement, complaint handling, service improvement strategies and performance measurement. The content integrates practical examples and public sector best practices that enhance responsiveness and accountability. Designed for learners and practitioners, the book equips readers with the skills needed to improve efficiency, professionalism and citizen satisfaction in public service delivery.<\/p>\n","protected":false},"excerpt":{"rendered":"<p style=\"margin-top: 12.0pt\"><span class=\"fontstyle0\">This book contains the following topics:<\/span><\/p>\n<p>\u2022 Foundations of Customer Service in the Public Sector<br \/>\n\u2022 Service Delivery Standards and Charters<br \/>\n\u2022 Communication Skills for Frontline Staff<br \/>\n\u2022 Handling Complaints and Difficult Customers<br \/>\n\u2022 Citizen Engagement and Feedback Mechanisms<br \/>\n\u2022 Service Delivery Improvement Strategies<br \/>\n\u2022 Digital Service Delivery and E-Citizen Platforms<br \/>\n\u2022 Performance Measurement in Service Delivery<\/p>\n<table>\n<tbody>\n<tr>\n<td>Category:<\/td>\n<td>Certificate Level Book<\/td>\n<\/tr>\n<tr>\n<td>Publisher:<\/td>\n<td><a href=\"https:\/\/finstockevarsity.com\/resources\/\">Finstock Evarsity Publishers<\/a><\/td>\n<\/tr>\n<tr>\n<td>ISBN:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Authors:<\/td>\n<td>CPA John Kimani, Dr. James Scott<\/td>\n<\/tr>\n<tr>\n<td>Pages:<\/td>\n<td>149<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":45625,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"product_brand":[],"product_cat":[73,112],"product_tag":[],"class_list":["post-45621","product","type-product","status-publish","has-post-thumbnail","product_cat-school-of-development-studies-books","product_cat-school-of-development-studies-diploma-books","first","instock","downloadable","shipping-taxable","purchasable","product-type-simple"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service and Service Delivery in Public Administration Certificate Level - Finstock Evarsity Resources<\/title>\n<meta name=\"description\" content=\"This book provides a comprehensive overview of customer service and service delivery in public administration focusing on how government institutions interact with and respond to citizens\u2019 needs. 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