Short Courses & Fee Structure

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CSCECustomer Service Critical Elements Of Customer Service

Entry Requirement

Entry Requirement

Duration, 2 Weeks

Fee Structure

Compulsory Fees
Registration Fee 1,000.00
Administration Fee 0.00
Internal Exam Fee 0.00
External Exam Fee 0.00
Tuition Fee 5,000.00
Online Study Mode 0.00
Examining Body Membership Fee 0.00
TOTALS 6,000.00
Other Optional Fees
Online & Class Study Mode 10,000.00
Online & Executive Study Mode 20,000.00

*Note:

All Fees are payable in 1 installement, for details check FAQs

Course Units/Overview

Specific learning objectives include:

  • Demonstrating a customer service approach.
  • Understanding how your own behavior affects the behavior of others.
  • Demonstrating confidence and skill as a problem solver.
  • Applying techniques to deal with difficult customers.
  • Making the choices that provide superior customer service.

 

Course Description

The course is designed around six critical elements of customer service that will outdo the competition and illustrate a company’s commitment to the customer.

Course Instructor(s)

FINSTOCK EVARSITY

Examining Body

FINSTOCK EVARSITY

FAQs

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CSTMCustomer Service Training Managing Customer Service

Entry Requirement

Entry Requirement

Duration, 2 Weeks

Fee Structure

Compulsory Fees
Registration Fee 1,000.00
Administration Fee 0.00
Internal Exam Fee 0.00
External Exam Fee 0.00
Tuition Fee 5,000.00
Online Study Mode 0.00
Examining Body Membership Fee 0.00
TOTALS 6,000.00
Other Optional Fees
Online & Class Study Mode 10,000.00
Online & Executive Study Mode 20,000.00

*Note:

All Fees are payable in 1 installement, for details check FAQs

Course Units/Overview

Specific learning objectives include:

  • Identify ways to establish links between excellence in customer service and their business practices and policies;
  • Develop the skills and practices that are essential elements of a customer service focused manager;
  • Recognize what employees are looking for to be truly engaged;
  • Recognize who the customers are and what they are looking for;
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Course Description

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This courseware will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.

Course Instructor(s)

FINSTOCK EVARSITY

Examining Body

FINSTOCK EVARSITY

FAQs

Register Now

LCSCommunication Strategies

Entry Requirement

Entry Requirement

Duration, 2 Weeks

Fee Structure

Compulsory Fees
Registration Fee 1,000.00
Administration Fee 0.00
Internal Exam Fee 0.00
External Exam Fee 0.00
Tuition Fee 5,000.00
Online Study Mode 0.00
Examining Body Membership Fee 0.00
TOTALS 6,000.00
Other Optional Fees
Online & Class Study Mode 10,000.00
Online & Executive Study Mode 20,000.00

*Note:

All Fees are payable in 1 installement, for details check FAQs

Course Units/Overview

Specific learning objectives include:

  • Identification of common communication problems
  • Developing skills to ask questions
  • Learning what their non-verbal messages are saying
  • Developing skills in listening actively and empathetically to others
  • Enhancing the ability to handle difficult situations
  • Dealing with situations assertively

Course Description

The primary aim of this short course is to enable participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.

Course Instructor(s)

FINSTOCK EVARSITY

Examining Body

FINSTOCK EVARSITY

FAQs

Register Now

CRMIntroduction To Customer Relationships

Entry Requirement

Entry Requirement

Duration, 2 Weeks

Fee Structure

Compulsory Fees
Registration Fee 1,000.00
Administration Fee 0.00
Internal Exam Fee 0.00
External Exam Fee 0.00
Tuition Fee 5,000.00
Online Study Mode 0.00
Examining Body Membership Fee 0.00
TOTALS 6,000.00
Other Optional Fees
Online & Class Study Mode 10,000.00
Online & Executive Study Mode 20,000.00

*Note:

All Fees are payable in 1 installement, for details check FAQs

Course Units/Overview

At the end of this short course, participants should be able to: 

  • Work through the benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Describe how customer relationship management can provide value for organizations and customers, and more. 

Course Description

This short course will help introduce the different facets of Customer Relationship Management (CRM). The courseware will also help participants to identify who their customers really are, analyze the key components of CRM, and understand how it can potentially integrate with their organization. 

Course Instructor(s)

FINSTOCK EVARSITY

Examining Body

FINSTOCK EVARSITY

FAQs

Register Now

BCCBasics In Customer Care

Entry Requirement

Entry Requirement

Duration, 1 week

Fee Structure

Compulsory Fees
Registration Fee 1,000.00
Administration Fee 0.00
Internal Exam Fee 0.00
External Exam Fee 0.00
Tuition Fee 3,000.00
Online Study Mode 0.00
Examining Body Membership Fee 0.00
TOTALS 4,000.00
Other Optional Fees
Online & Class Study Mode 10,000.00
Online & Executive Study Mode 20,000.00

*Note:

This course is paid but we have waived all the fees for you

Course Units/Overview

  • Demonstrating a customer service approach.
  • Understanding how your own behavior affects the behavior of others.
  • Demonstrating confidence and skill as a problem solver.

Course Description

Course Instructor(s)

...Updating now

Examining Body

Finstock Evarsity

FAQs

Register Now