KSh 3,000.00
This book contain the following topics:
• Introduction to Customer Service
• Effective Communication in Customer Service
• Professional Telephone Etiquette
• Managing Customer Inquiries and Complaints
• Building and Maintaining Customer Relationships
• Handling Challenging Customer Situations
• Customer Service in a Digital Age
• Continuous Improvement in Customer Service
| Category: | Certificate Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 95 |
In today’s competitive business landscape, exceptional customer service and strategic relationship management are essential skills for any successful secretary. This comprehensive guide arms readers with proven techniques to deliver stand-out client support, cultivate influential stakeholder partnerships, and elevate their administrative role as a indispensable business asset.
