Communication Skills in Banking and Finance Certificate Level

KSh 3,000.00

This book contains the following topics:

 • Fundamentals of Effective Communication
• Interpersonal Communication Skills
• Professional Written Communication
• Oral Presentation Skills
• Client Interaction and Customer Service
• Negotiation and Conflict Resolution
• Cross-Cultural Communication
• Communication Technology and Tools

Category: Certificate Level Book
Publisher: Finstock Evarsity Publishers
ISBN:
Authors: CPA John Kimani, Dr. James Scott
Pages: 97

Description

“Communication Skills in Banking and Finance” is an indispensable resource for financial professionals seeking to elevate their communication prowess in an increasingly interconnected global landscape. Blending cutting-edge research, real-world case studies, and actionable strategies, this book empowers readers to navigate complex client interactions, build trust-based relationships, and drive organizational success through the mastery of essential communication competencies.

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