Description
Communication and Questioning in Diploma in Negotiation and Conflict Management offers a detailed examination of effective communication techniques and strategic questioning essential for negotiation and conflict resolution. The book explores various methods for building rapport, understanding underlying interests, and managing difficult conversations. It emphasizes the role of active listening, empathy, and open-ended questioning in fostering collaborative outcomes. Designed for students and practitioners, this resource enhances critical skills for managing negotiations and achieving constructive solutions.
