KSh 3,000.00
This book contains the following topics:
• Understanding Customer Relationships
• Building Trust and Rapport
• Customer Segmentation and Personalization
• Customer Feedback and Satisfaction
• Customer Loyalty Programs
• Handling Customer Complaints
• Omni Channel Customer Engagement
• Measuring and Improving Customer Relationships
| Category | Professional Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | 978-9914-753-89-9 |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 61 |
Introduction to Customer Relationships offers a global exploration of the dynamic field of customer relationship management.This book delves into the fundamental principles, strategies and best practicesfor cultivating and maintaining strong customer relationships.
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