Negotiation Skills for Results_Diploma Level

Book Summary

This book contain the following topics:

• Definition, Importance and Type of Negotiation Skills
• Preparing, Setting Objectives, Goals and Planning Strategies during Negotiation
• Active Listening Skills, Non-Verbal Communication and Persuasive Language in Negotiations
• Building Rapport, Establishing Trust and Maintaining Positive Relationships
• Managing, Controlling and Avoiding Emotions in Negotiations
• Understanding Different Negotiation Styles
• Types of Power, Power Dynamics and Strategies for Balancing Power in Negotiations
• Understanding, Identifying Common Ground and Collaborative Problem-Solving