KSh 3,000.00
This book contains the following topics:
• Introduction to Information Communication Technology (ICT)
• Hardware and Software in ICT
• Networking and Internet Connectivity
• Data Management and Storage
• ICT in Customer Service
• Digital Marketing in Hospitality
• Point of Sale (POS) Systems
• Cybersecurity and Privacy in Hospitality
| Category: | Certificate Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 81 |
Information and Communication Technology explores the pivotal role of ICT in enhancing efficiency and guest experiences within the hospitality industry. It covers foundational concepts like property management systems, online booking platforms, digital marketing, and customer relationship management tools. The book equips learners with the skills to leverage technology for operational excellence and competitive advantage needed in the hospitality sector.
