KSh 3,000.00
This book contains the following topics:
• Introduction to Customer Service
• Communication Skills in Customer Service
• Handling Customer Complaints and Conflict Resolution
• Customer Service Excellence and Guest Experience
• Professionalism and Etiquette in Customer Service
• Technology and Customer Service
• Loyalty Programs and Customer Retention
• Service Recovery Strategies
| Category: | Certificate Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 82 |
The book Customer Service provides a comprehensive guide to the principles and practices of delivering excellent customer service in the hospitality industry. It emphasizes the importance of effective communication, empathy, respect, and problem-solving in creating positive guest experiences. With a focus on building customer loyalty and satisfaction, the book equips learners with the essential skills and knowledge to succeed in customer service roles within the hospitality sector.
