Description
This book equips CPA learners with the communication skills that turn technical knowledge into professional influence. It covers the meaning, process and barriers of communication, the types and flows of communication in organisations, oral and non-verbal communication, and business writing, from letters, memos and notices to transaction documents and CVs. It also covers public speaking and presentations, group and team communication, meetings and conferences, report and proposal writing, information technology in communication and ethics in communication, with practical Kenyan workplace examples throughout.
