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Basics in Customer Care

KSh 3,000.00

This book contains the following topics:

 • Introduction to Customer Care
• Customer Service Skills
• Active Listening Techniques
• Handling Difficult Customers
• Effective Communication
• Problem-Solving in Customer Care
• Non-Verbal Communication
• Time Management in Customer Care

Category Basic  Level   Book
Publisher: Finstock Evarsity publishers
ISBN:
Authors: CPA John Kimani, Dr. James Scott
Pages: 58

 

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Description

Discover the secrets to providing exceptional customer service and building lasting relationships with customers in Basics in Customer Care. This comprehensive guide equips you with the fundamental principles and practical strategies needed to excel in the dynamic field of customer care. With real-world examples and valuable insights, this book is a must-read for anyone looking to enhance their customer service skills and achieve remarkable success in their business endeavors.

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