KSh 3,000.00
This book contains the following topics:
• Introduction to Customer Service in Logistics
• Understanding Customer Needs
• Effective Communication Skills
• Handling Customer Complaints
• Building Customer Relationships
• Communication Tools and Technology
• Cross-Cultural Communication
• Measuring Customer Satisfaction
| Category: | Certificate Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 88 |
“Unlock the power of exceptional customer service in Clearing and Forwarding with ‘Customer Service and Communication,’ a transformative guide that redefines client interactions in the logistics industry. Elevate your communication skills and cultivate lasting relationships, setting a new standard in service excellence. Discover the key to client satisfaction and watch your career soar with this essential handbook.”
