KSh 3,000.00
This book contains the following topics:
• Introduction to Customer Service in Food and Beverage
• Understanding Customer Expectations and Needs
• Communication Skills for Excellent Service
• Managing Customer Interactions
• Service Recovery and Problem Solving
• Teamwork and Professionalism in Customer Service
• Enhancing the Customer Experience
• Technology and Innovation in Customer Service
| Category: | Certificate Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 106 |
Customer Service Excellence is a comprehensive guide to mastering customer interactions, enhancing satisfaction, and building long-term loyalty. It covers key strategies, best practices, and real-world examples to help businesses deliver exceptional service.
