Description
Customer Service in Hospitality Management is an essential resource for anyone aiming to excel in the hospitality industry. It brilliantly combines real-world insights with proven service strategies that elevate guest experiences.
Customer Service in Hospitality Management Diploma Level
KSh 3,000.00
This book contains the following topics:
• Introduction to Customer Service in Hospitality
• Understanding Guest Expectations and Behavior
• Core Service Skills for Hospitality Professionals
• The Guest Experience Journey
• Service Recovery and Complaint Handling
• Technology and Customer Service Enhancement
• Measuring and Improving Service Quality
• Managing Customer Relationships and Loyalty
| Category: | Diploma Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 93 |
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