Description
This Book builds on the fundamentals of quality assurance to explore how quality is managed strategically across an organization. It covers the contributions of quality management pioneers Deming, Juran and Crosby, Total Quality Management, customer focus and customer satisfaction, leadership and organizational culture for quality, the cost of quality, benchmarking and best practices, quality management in projects, and sustainability and emerging trends in quality management. This unit is designed to equip certificate-level students with a broader, strategic understanding of how quality is planned, led and sustained across an entire organization.
