Introduction to Customer Relationships Professional Level

KSh 3,000.00

This book contains the following topics:

• Understanding Customer Relationships
• Building Trust and Rapport
• Customer Segmentation and Personalization
• Customer Feedback and Satisfaction
• Customer Loyalty Programs
• Handling Customer Complaints
• Omni Channel Customer Engagement
• Measuring and Improving Customer Relationships

Category Professional  Level   Book
Publisher: Finstock Evarsity Publishers
ISBN: 978-9914-753-89-9
Authors: CPA John Kimani, Dr. James Scott
Pages: 61
Category:

Description

Introduction to Customer Relationships offers a global exploration of the dynamic field of customer relationship management.This book delves into the fundamental principles, strategies and best practicesfor cultivating and maintaining strong customer relationships.

WhatsApp us now!