Description
This book offers a comprehensive introduction to quality assurance and how organizations systematically ensure their products and services meet defined standards. It covers the fundamentals of quality and quality assurance, the distinction between quality assurance and quality control, quality management systems and ISO 9001, quality planning and the seven basic quality tools, process improvement through Six Sigma and Kaizen, quality audits and compliance, quality assurance across different industries, and emerging trends and careers in quality assurance. This unit is designed to equip certificate-level students with the foundational knowledge required to support quality assurance functions in manufacturing, service and technology organizations.
