KSh 3,000.00
This book contains the following topics:
• Understanding Difficult Conversations
• Emotional Intelligence in Difficult Conversations
• Effective Communication Strategies
• Managing Conflict and Difficult Personalities
• Providing Constructive Feedback
• Setting Boundaries and Assertiveness
• Resolving Disagreements and Reaching Solutions
• Handling Difficult Conversations in Various Contexts
| Category | Professional Level Book |
| Publisher: | Finstock Evarsity publishers |
| ISBN: | 978-9914-753-98-1 |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 66 |
Managing Difficult Conversations is an insightful book that equips readers with essential skills to effectively navigate challenging discussions in a variety of settings. With a focus on emotional intelligence, active listening and assertiveness, the book empowers readers to manage their emotions and build empathy during tough conversations.
