Description
Mediation Process and Stages examine the structured approach used in resolving disputes through mediation, focusing on the sequential stages that guide parties from conflict to mutual agreement. The book explains the roles, responsibilities, and techniques used by mediators during preparation, opening discussions, issue identification, negotiation, caucusing, agreement drafting and closure. This book highlights the importance of communication, neutrality, confidentiality, emotional intelligence, and ethical conduct in ensuring effective mediation outcomes. Through practical examples and real-life case studies, the book demonstrates
how mediation can be applied in family, workplace, commercial, land and community disputes to promote peaceful resolution, preserve relationships, and encourage cooperation.
