Description
Negotiation and Conflict Resolution equips learners with knowledge and practical skills for managing disagreements and reaching mutually beneficial agreements in business environments. The unit covers negotiation strategies, communication techniques, sources of conflict, mediation, and effective dispute-resolution approaches. Learners will develop skills in problem-solving, active listening, persuasion, and managing difficult business relationships. Upon completion, students will be able to apply effective negotiation and conflict-resolution techniques to promote cooperation and organizational success.
