Description
Online And Digital Mediation in the Diploma in Mediation (DIPMN) equips learners with the skills to conduct mediation in digital environments. The book opens with the foundations of online and digital mediation and the landscape of online dispute resolution systems and platforms. It then develops communication skills for digital mediation, the legal and regulatory frameworks governing online mediation, and the technology tools available to digital mediators. Further chapters address confidentiality, privacy and data protection in online mediation, and the challenges of cross-border and cross-cultural online mediation. The closing chapter looks to the future of digital mediation with artificial intelligence, blockchain and emerging trends. Its eight chapters follow the unit’s lessons step by step, each with practical exercises, a global scope discussion and current advances in technology, preparing the learner for competent digital mediation practice.
