Description
This book offers a comprehensive introduction to quality management systems within a business organization. It covers the foundations of quality management, Total Quality Management principles, the ISO 9001 standard, quality planning and control, quality assurance and process improvement, statistical process control and quality tools, Six Sigma and Lean approaches, and quality audits and continuous improvement. This unit is designed to equip diploma-level business administration students with the practical skills needed to build, maintain and improve quality systems that support consistent, reliable organizational performance.
