Risk Management in Transport and Logistics Diploma Level

KSh 3,000.00

This book contain the following topics:

• Foundations of Customer Service
• Communication Skills for Customer Engagement
• Understanding Customer Needs and Expectations
• Handling Customer Complaints and Feedback
• Customer Relationship Management (CRM) Systems
• Building Customer Loyalty and Retention
• Ethical Considerations in Customer Service
• Customer Service Strategy and Performance Measurement

Category: Diploma Level Book
Publisher: Finstock Evarsity Publishers
ISBN:
Authors: CPA John Kimani, Dr. James Scott
Pages: 169

Description

This book provides a comprehensive overview of animal diseases and pathology in animal health focusing on the causes, development and effects of diseases in animals. It explores key areas such as disease diagnosis, infectious and non-infectious conditions, pathological changes and methods of disease prevention and control. The content integrates practical examples, laboratory procedures and veterinary health practices relevant to animal care and production. Designed for learners and practitioners, the book equips readers with the knowledge and skills needed to identify, manage and prevent animal diseases effectively.

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