PURPOSE:
Responsible for effectively handling claims and settling them within stipulated timelines.
PRIMARY RESPONSIBILITIES:
- Attend to clients queries and enquiries;
- Receive, acknowledge, register and process fully documented claims for payment;
- Scan, archive and file claims documents;
- Communicate to the clients on claims status;
- Update claims records to ensure correct data is maintained and
- Liaise with underwriters for missing underwriting claim details.
- Settle service provider invoices
PERSON SPECIFICATIONS
Academic Qualifications
- Bachelor’s Degree in a related field
- Diploma in relevant field / Relevant technical training certificate / part qualification in relevant professional field
Experience
- Up to one (1) years’ relevant experience
Skills and Attributes
- Excellent communication and presentation skills
- Problem solving skills
- Excellent interpersonal skills
- Good analytical skills
- Computer literate in MS Office and other office applications
- Understanding of the working environment /competitors
- Technical competence in insurance
- Basic knowledge of regulations by AKI and IRA