CLIENT SERVICES MANGER

Client services Manger

Travelotus Luxury Tours Limited

Job Summary

Oversees customer services needs on a daily basis in order to deliver the highest level of experience that is unique to our brand. Responsive and knowledgeable of travel and travel-related products. Creates a balance for our marketing efforts by delivering timely, responsive and up to date information for customers.

• Minimum Qualification:HND
• Experience Level:Mid level
• Experience Length:3 years

Job Description/Requirements

Functional Responsibilities:

• We are looking for an enthusiastic, forward-thinking, innovative and brilliant team player to join our team and display a timely, responsive and detailed approach to a customers inquiry 
• The ideal candidate will have a passion for travel and knowledge of Amadeus and Galileo GDS  
• Display an optimum level of honesty, credibility and accountability required for working in a forward-thinking travel company
• As a client services manager, you will be responsible for making sure that the minimum amount of time required to respond to inquiries are met
• Excellent writing skills 
• Excellent phone conversation skills 
• Able to Manage and Use Whatsapp for business proactively.
• Ability to respond to emails in a courteous and relevant manner.
• Able to use  CRM system
• Keep a log of new and existing customers
• Book and Issue Domestic and international flight tickets 
• Monitor and record transactions and payments 
• Send invoices and receipts as at when due and ensure that all payments are supplied before services are provided.
• Initiate all our customer service touchpoints by keeping relevant and necessary tabs on clients' trips from when they leave their homes to when they arrive. 
• Support other teams to ensure brand values are supported at all times.
• Ability to establish key relationships with hospitality providers and ensure that they deliver services that align with our brand.
• Manage and coordinate Direct tour packages with groups. 
• Lead a team of tour guides on tour packages 
• Represent the brand at key Travel stakeholder meetings and events
• Work with the marketing team to identify & follow up on sponsorship and collaboration opportunities
• Respond to client email and Whatsapp inquiries in a timely and relevant manner 

Who we are:

We are Travelotus Luxury tours limited, a future-focused travel agency that thrives on openness, honesty and truth by delivering services to our customers. We believe that one customer rightly served, is 10 more customers through their recommendations. As such we value truth and honesty above all else.

Job Specification:

• Minimum of 3 years working experience in a travel agency and Adequate knowledge of booking and issuing flight tickets.

Key Competencies Requirements: 

• Functional/ Technical:
• Good knowledge of Travel
• Ability to manage and lead people on a tour package 
• Lively, energetic and welcoming personality
• Ability to provide great customer service 
• Highly responsive and Durable Phone and PC

Benefits:

• N840,000 per annum including taxes. 
• N10,000 per month Data allowance 
• Enrollment in the company pension scheme after 6 months 
• 25 days holiday + Birthday off and Cake 
• Up to 3 days  paid sick leave allowance
• Yearly Salary review (Subject to performance)
• Health Insurance after 6 months
• Opportunity for travel within and outside Nigeria 
• Opportunity to get a work computer after 1 year

Behavioural:

• Excited about learning
• Excited about travel
• Great people skills
• An innovative individual willing to work in a responsive environment
• Empathy, Honesty and Integrity

Work Cycle:

• Remote Monday - Friday (9:00 a.m. – 5:00 p.m.)
• Some Weekends or Public holidays will be included whenever a tour package is created in order to manage and monitor participants efficiently.
• Monthly in-person meeting with other team members.