Job Summary
| Category: | Law | Entry Experience: | 15 years |
|---|---|---|---|
| Job Type: | Contract | Positions: | 1 |
| Min Qualification: | Bachelor | Salary: | Undisclosed |
| Entry Level: | Management Level | Date Posted: | Jan 17, 2023 |
| Location: | NAIROBI | Apply Before: | Feb 3, 2023 |
| Views: | Days Remaining: | 472 days elapsed |
Brief About Employer
Judicial Service Commission.
Judicial Service Commission.
Job Description
| Position | Director, Complaints Management and Investigations, JSC Secretariat (JCG 1) |
| Job Reference Number | V/No. 4/2022 |
| Number of Posts | One (1) |
| Terms of Service | Five (5) years’ contract-renewable subject to satisfactory performance |
| Work Station | NAIROBI |
| Date registered | 16-Jan-2023 |
| Opening Date of Advert | 13-Jan-2023 |
| Closing Date of Advert | 3-Feb-2023 |
| Requirements | |
| -For appointment to this position, the applicant must have: - | |
| - 1.A relevant Master’s degree from a recognized University; | |
| - 2.A Bachelor’s Degree in Social Sciences from a recognized University; | |
| - 3.A relevant certificate in basic investigation and crime detection; | |
| - 4.Membership to relevant professional body with Good Standing; | |
| - 5.Attended a Course in Strategic Leadership and Development or its equivalent; and, | |
| - 6.Meets the requirements of Chapter Six (6) of the Constitution | |
| - Work Experience: | |
| - 1.Minimum Fifteen (15) Years relevant work experience; | |
| - 2.At least Five (5) Years at Senior Management Level; and | |
| - 3.Prior experience working on Complaints Management systems and Investigations will be added advantage. Core Competencies: | |
| - 1.Strategic Leadership & Good Interpersonal Skills; | |
| - 2.Excellent Communication skills - Verbal and Written; | |
| - 3.Analytical & Negotiation Skills; | |
| - 4.Organizational and planning skills; | |
| - 5.Confidentiality, High Integrity, attention to details and accuracy; | |
| - 6.Rational Decision-Making Skills; | |
| - 7.Time Management and the ability to prioritize work; and | |
| - 8.Research and Data Management Skills | |
| - | |
| Duties and Responsibilities | |
| -This is the highest grade in the cadre. Duties and responsibilities will include: | |
| - 1.Coordination of complaints management processes | |
| - 2.Ensuring prompt investigations on complaints to facilitate effective decision making; | |
| - 3.Coordinate processing of complaints | |
| - petitions received by the Commission; | |
| - 4.Maintaining proper and up-to-date data on complaints filed and processed; | |
| - 5.Managing the Complaints Management Information System; | |
| - 6.Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships; | |
| - 7.Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies; | |
| - 8.Developing guidelines | |
| - standard operation procedures (SOPs) for complaints and investigations; | |
| - 9.Development of complaints and investigations trend reports; | |
| - 10.Advisory to the Commission and management on complaints management; and | |
| - 11.Supervision of staff and management of Directorates financial resources. |
How to Apply
| HOW TO APPLY |
| - Interested and qualified persons are requested to make their applications by: - |
| - 1.Filling an Online Application Employment Form available at the Judiciary jobs portal: https: |
| - |
| -www.jsc.go.ke |
| -index.php |
| -careers |
| -. Applicants should upload soft copies of the following documents to the online application: - |
| - (a)A letter of application; |
| - (b)A detailed and updated curriculum vitae to include information on past, present employment or engagement with names of three (3) referees; |
| - (c)Names of three (3) referees; two (2) professional referee and one (1) character reference; |
| - (d)Copies of National Identity Card (I.D), Passport or any other relevant identifiable legal documents; |
| - (e)Copies of academic and professional certificates, testimonials and academic transcripts; |
| - (f)Applicant’s one (1) recent coloured passport size photograph |
| - (g)Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews; |
| - Successful candidate will be required to submit valid clearance certificates from the following bodies before appointment: |
| - •Kenya Revenue Authority |
| - •Higher Education Loans Board |
| - •Directorate of Criminal Investigation |
| - •Ethics and Anti-Corruption Commission |
| - •A recognized Credit Reference Bureau; and |
| - •Recommendation from relevant professional body, as the case may be, as being in Good Standing. |
| - Applicants MUST take note that it is a criminal offence to provide false information and documents in the job application and the same will be verified by relevant bodies. |
| - The application must reach the Commission NOT LATER THAN 3RD FEBRUARY, 2023 AT 5.00PM |
| - Only shortlisted and successful candidates will be contacted. Canvassing in any form will lead to automatic disqualification. |
| - The Judicial Service Commission is an Equal Opportunity Employer and selects candidates on merit through fair and open competition from the widest range of eligible candidates. |
| - THE SECRETARY |
| - JUDICIAL SERVICE COMMISSION |
| - P.O. BOX 40048 – 00100 NAIROBI |
| - Telephone: +254 20-2739180 |
| - E-mail: recruitment@jsc.go.ke |
| - Commission Offices: CBK Pensions Towers, 13th Floor, Harambee Avenue, Nairobi. |
| - www.jsc.go.ke |
| - |
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