ICT OFFICER - INFRASTUCTURE

The Nairobi Hospital, a leading health care institution in Eastern Africa has an excellent career
opportunity for an individual who possesses a passion for excellence, strong work ethic, results
oriented and committed to continuous improvement. The successful candidate will be a team
player with the ability to effectively add value to enabling good patient outcomes and shape
best clinical and non-clinical practice in line with our Strategic Plan (2019-2024).
ICT OFFICER - INFRASTUCTURE REF: TNH/HRD/04/2023
Reporting to the Head of ICT, the successful candidate will carry out management and
administration of ICT Infrastructure as assigned from time to time.
ROLES AND RESPONSIBILITIES
a) Ensure optimal performance of all infrastructure and communication equipment to ensure
optimal operation across the Hospital;
b) Design and implement strategic plans so that network capacity meets existing and future
requirements;
c) Conduct research and make recommendations on network products, services, protocols,
and standards. Provide reports to Management, with recommendations and plans for
correcting any network challenges;
d) Ensure effectiveness of servers, including e-mail, print, and backup servers, and their OS
and software. Responsible for on-site and off-site data centers;
e) Manage security solutions, i.e. firewalls, anti-virus solutions, and intrusion prevention
systems, among others. Perform periodic reviews of ICT security controls;
f) Monitor and ensure integrity of backups on group systems to support business continuity;
g) Verify user needs and coordinate procurement process for ICT and related network.
Coordinate effective management of IT assets and related documentation;
h) Plan and coordinate installation of hardware and software across the organization’s
network;
i) Enforce compliance and regulation by ensuring all vendors and meet their specific
standards;
j) Monitor ICT Infrastructure to ensure availability and reliability to support business
operations. Establish SLA with end users and provide them with support and training in
LAN admin and usage;
k) Test server performance and provide performance statistics and reports;
l) Provide guidance to junior members of the team. Plan and allocate duties to team members
and monitor progress and performance; and
m) Any other responsibilities that may be assigned to the job holder by the supervisor from
time to time.
EDUCATION AND EXPERIENCE
▪ Bachelor’s degree in Information Technology, Computer Science, Computer Information
System, Software Engineering or any other equivalent field.
▪ Professional ICT qualifications such as ITIL, CCNA, MCSE or Virtualization (VMware)
will be an added advantage.
▪ Minimum of 3 years’ experience in IT Infrastructure environment.
CORE COMPETENCIES
▪ Excellent Knowledge of current protocols and standards including active directory,
Group Policies, MS Exchange, Core Switching and Routing, SAN Virtualization
▪ Good understanding of perimeter and endpoint security management and email
security.
▪ Experience in management and configuration of enterprise –wide LANS, WANs, and
VPN.
▪ Leadership and organizational skills
▪ Excellent analytical and problem-solving skills.
▪ Good communication skills.
▪ Attention to detail
▪ Planning and organizing skills
▪ Communication skills
▪ Team working skills
▪ Accountability
▪ Integrity
▪ Confidentiality