RELATIONSHIP OFFICER - BRANCH CASHLESS

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

Reporting to the Head of Cashless Distribution in Corporate Banking Department, the ideal candidate’s key duties and responsibilities will include:

•  Focus to recruit top Fast-Moving Consumer Goods, Corporate and SME customers on cashless distribution.
•  Recruit retailers doing business with the respective distributor to maximize on the entire eco system
• Engage distributors and offer supply chain financing to manage sweeps and build sticky deposits. (Cross sell stock financing/ overdrafts/ working capital finance/ trade facilitation to the SMEs/ Distributors down the entire value chain)

• Manage the timely delivery of all requested product offerings to customers
• Ensure 100% compliance to the Bank’s policies and procedures and adhere to all other set policies by the industry’s regulator Ensure high standards of Customer Service are maintained as the contact person between the Bank and Corporate & SME Banking customers
• Analyze and understand customer insights and market trends; adapt, communicate and evolve strategies based on these changes.
• Participate proactively in various information streams to gather appropriate knowledge on industry developments and regulatory developments

• Minimum grade of C+ in KCSE
• Bachelor’s Degree from a recognized university
• Experience in Marketing will be an added advantage

Competencies (Knowledge, skill, experiences)

• Demonstrable experience of data analysis and reporting
• Effective relationship building at all levels
• Good stakeholder communication skills
• Detailed oriented
• Good team player and able to work within a diverse team
• Excellent interpersonal and customer facing skills
• Ability to work effectively under pressure whilst retaining a strong eye for detail
• Strong team player, able to work effectively with diverse client groups