TELLER

JOB DETAILS:

Job Purpose:
• To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Output:
Provide cash and cheque services to customers.
• Serve Customers by attending to cheque encashment, withdrawals and deposits according to laid down procedures.
• Guard against fraudulent transactions by subjecting to UV light all cheque deposit, all cheque withdrawals and identity documents.
• Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for confirmation and authorization.
• Ensure that items cashed are technically correct and signed, according to customers mandates to avoid losses that may arise as a result of disputes.
• Check audit trails to ensure all entries are correctly passed and confirm the same by signing the indemnity form.
• Understand the risks associated with the control and handling of cash and maintain effective controls to manage these risks. Maintain a high level of integrity and ethical standards.
• First level customer interface and interaction for queries, receipt of instructions/ requests and direction to appropriate desk where required.

Measures:
• Number of losses
• Teller differences
• Turnaround time per transaction
• Overall customer service ratings

Control of daily cash received and paid out
• Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash/assets to avoid losses.
• Ensure cash holdings are kept within prescribed limits at all times.
• Balance cash daily and report any differences promptly.

Measures of success:
• Overall cash differences
• 2. Daily cash holdings within the limits

QUALIFICATIONS
Minimum Qualifications
• Type of Qualification: Degree from a recognised university
• Field of Study: Not applicable

Experience Required
• Client Coverage
• Consumer & High Net Worth
• 1-2 years
• Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

ADDITIONAL INFORMATION
Behavioral Competencies:
• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

https://www.youtube.com/watch?v=QzQyJRMeTi4&t=142s