Description
This book equips learners to communicate effectively and ethically at work, following the KASNEB syllabus for Paper No. 2 of the Diploma in Computer Networks and Systems Administration (Level I). It covers the communication process, channels, forms, listening and barriers, and writing business letters, reports, memos and e-mails. It also covers presentations, interviews, meetings, ethics and integrity, and responsible use of ICT in communication, with practical exercises, Kenyan scenarios, videos and multiple choice questions.
