Description
“Craft Certificate in Tour Guiding and Travel Operations” is a comprehensive guide to the skills and knowledge necessary to become a successful tour guide and travel operator. The syllabus is designed to equip the trainee with knowledge, skills and attitudes required to perform as a tour guide operator in a tour guiding establishment. The book has information on tour guiding skills, knowledge of flora and fauna, foreign language, touristic history, information communication technology, and entrepreneurship essential in tour guiding operation.
Starting with the basics of tourism, the curriculum covers the history and evolution of the industry, the role of tour operators and travel agents, and the principles of customer service and communication. From there, it delves into the specifics of tour guiding including how to plan and execute tours, how to manage groups and provide commentary, and how to handle unexpected situations and emergencies.
In addition to practical advice, “Craft Certificate in Tour Guiding and Travel Operations” also delves into the art of storytelling and how to use it to create memorable experiences for clients. The book includes exercises and examples to help readers hone their communication and presentation skills. Whether you are just starting out in the travel industry or looking to enhance your existing skills, “Craft Certificate in Tour Guiding and Travel Operations” is an essential resource for anyone seeking to provide exceptional service to travelers.
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