KSh 3,000.00
This book contains the following topics:
• Customer Care in the Food and Beverage Industry
• Customer Expectations and Behavior
• Communication Fundamentals
• Building Rapport and Customer Relationships
• Handling Customer Complaints and Conflict
Resolution
• Technology in Customer Care and Communication
• Cultural Sensitivity in Customer Communication
• Measuring Customer Satisfaction and Feedback
| Category: | Certificate Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 75 |
Customer Care and Communication is a guide that offers invaluable insights into creating unforgettable customer experiences. With practical tips on communication skills excellence, this book equips professionals to build lasting customer relationships and elevate their business.
© 2026 Finstock Evarsity College. All rights reserved.
