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Foundations In Customer Care
Foundations In Customer Care (FRBCC) is a 1-month certificate course in Customer Service, studied online, examined by Finstock Evarsity College. The full fee is KES 15,000.
4.8 (6 reviews) out of 5. Read the reviews.
894 learners enrolled
Overview
Basic In Customer Care
Description
The Certificate in Basic in Customer Care Course offered at Finstock Evarsity
College is a 1 month online program examined by Finstock Evarsity College. A certificate of
completion is issued upon completion of the course.
Customer service training is the coaching that learners receive with the goal of improving support and satisfaction among customers. A strong customer service training program includes exercises for improving interpersonal communication, product knowledge, conflict resolution, crisis management, and more.
This course is ideal for anyone seeking training in customer service and customer care. This training is specifically designed to develop the participants' skills and behaviours to offer exceptional customer service. It also empowers participants to provide effective solutions to customer facing problems, when they arise
However to access this free course, you must register for the free course by paying $10 or kes 1000.You will also get free access to another free short courses called Certified Online Learning(COL)(Valued $200)which is supposed to guide on how to access coursework and how to use e-learning system
Mode of Delivery
Home and/or office-based media employing a variety of self-instructional electronic and
online self-study materials, such as; written self-instructional study modules, online
interactive devices and self-tests, cloud-based content, videos of lectures mediated
technical learning materials e.g., audio visual and e-learning materials.
Objectives
On completing this course, a student will be able to:
- To provide knowledge and skills to new entrants and to help them to perform their role and job well.
- Demonstrate a customer service approach.
- Apply techniques to deal with difficult customers.
- Demonstrate confidence and skill as a problem solver.
- Understand how your own behaviour affects the behaviour of others.
- Make a choice to provide customer service.
Benefits of Basic In Customer Care
- Improves Employee Morale
The benefits of good customer care can also impact the kind of work environment you create at your company. When your employees see that you emphasize customer service and all that goes into it, which includes respect for others, kindness, and going the extra mile, they will feel more connected to the values and principles on which your company is founded.
- Enhances customer experience
Customer service training workshops and seminars have the potential to drastically change the behaviours of CSRs, which, consequently will help them deliver better customer experience
- Imparts learning and helps in skill enhancement
Training customer service staff can yield impactful results in terms of enhanced personal performance. As CSRs are exposed to new and emerging customer service trends, it helps them apply the new methodologies and approaches to their work.
- Improves productivity
Education and training inevitably equips employees to perform their tasks more effectively, which eventually leads to happier customers and more sales for the company.
- Increased employee engagement
Training activities have an added advantage of engaging employees in such a way that it encourages learning and team bonding.
Career opportunities
- Customer Service Representative
Customer service representatives are the face of the company as they help answer customer questions, resolve complaints, process and modify orders, and provide instructional information about products and services.
- Quality Assurance Manager
Quality assurance managers may be responsible for establishing and iterating on quality standards, evaluating agent performance, leading calibration sessions, and working with team leads to ensure they are coaching their agents effectively.
- Customer Service Training Manager
Training managers are responsible for understanding all customer service processes from basic problem solving to technical product troubleshooting.
- Customer Implementation Manager
However, instead of troubleshooting problems, you'll help new customers adopt and implement your product in their organization. This includes everything from data management to training, and is a key driver of customer adoption and retention.
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What you will study
- Demonstrating a customer service approach.
- Understanding how your own behavior affects the behavior of others.
- Demonstrating confidence and skill as a problem solver.
- BCC01 Basic Customer Care Concepts
Fees
| Item | Amount |
|---|---|
| Registration | KES 1,000 |
| Tuition | KES 14,000 |
| Total | KES 15,000 |
Paying in instalments
All fees are payable in a lump sum or in instalments. The course runs over one trimester, and each trimester's fee can be paid in 3 instalments.
| Trimester | Total per trimester |
|---|---|
| Trimester 1 | KES 15,000 ($ 150) |
| Total | KES 15,000 ($ 150) |
The trimester fee of KES 15,000 ($ 150) is payable in 3 instalments of KES 5,000 ($ 50).
Requirements
Entry requirements
None
Practical requirements
The cost of practicals, internships or industrial requirements is KES 30,000 ($ 300) and only applies to courses that require practicals.
Good to know
- All Fees are payable in installements, for details check FAQs.
- Digital (downloadable) certificates are available. Printing and shipping of hardcopy certificate can be done at a cost of KES 2,000 ($ 20).
Instructors
- GIFT KITHOME KALENGA
- JAMES MBURU KIMANI
Frequently asked questions
The Foundations In Customer Care is a beginner customer-service course focused on professional support and customer satisfaction. It is assessed by Finstock Evarsity College and leads to a certificate of completion after successful study.
The Foundations In Customer Care is suited to beginners and employees in retail, hospitality, sales, reception, call centres and other customer-facing roles. It is suitable for beginners within the stated entry requirements.
The entry requirement for the Foundations In Customer Care is no formal entry requirement.
The Foundations In Customer Care takes 1 month and is organised within 1 trimester.
The total fee for the Foundations In Customer Care is KES 15,000. Flexible payment is available through 3 installments of KES 5,000.
Yes. The Foundations In Customer Care is offered online using home- or office-based e-learning materials, digital content, self-tests and tutor-supported study.
In the Foundations In Customer Care, you will learn customer-service principles, interpersonal communication, difficult customers, problem-solving, confidence and professional conduct. The focus is on applying the knowledge in practical academic, workplace or personal tasks.
The Foundations In Customer Care can support opportunities in customer-care representative, receptionist, call-centre agent, front-office assistant, retail associate and sales support. Employment depends on the learner’s wider qualifications, experience and any professional requirements for a specific role.
Yes. After the Foundations In Customer Care, learners may progress to customer service, sales and marketing, hospitality or business-management qualifications. Admission depends on the entry requirements of the selected higher or related programme.
The Foundations In Customer Care at Finstock Evarsity College offers flexible online study, practical course content, tutor support, installment payment options where published, and a certificate after successful completion.
Reviews
-
JOHN BOSCO OGUTU
Kenya ·Rated 4 out of 5
It helped me handle different customer with their challenges in a perspective manner.
-
PIUS KAYUNGA MUSAU
Kenya ·Rated 5 out of 5
I really enjoyed taking the Basics in Customer Care course. The content was clear, practical, and easy to understand, even for someone new to the field. I appreciated how the course broke down core concepts such as communication skills, handling difficult customers, professionalism, and problem-solving in a step-by-step manner.
What I found most helpful were the real-life examples and scenarios, which made it easier to relate the lessons to actual customer service situations. The course also improved my confidence when interacting with customers by helping me understand the importance of empathy, active listening, and maintaining a positive attitude.
Overall, this course has strengthened my customer service skills and given me knowledge that I can apply immediately in my day-to-day work. I would highly recommend it to anyone looking to improve their customer care abilities. -
BELINDA AKOTH DIANA
Kenya ·Rated 5 out of 5
After going through the Basics In Customer Care course, I feel more confident in my customer service skills. The course focuses on active listening, empathy, and handling difficult customers. It’s great for anyone new to customer service or looking to refine their approach. I highly recommend this course.
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CHARLES WACHIRA MURIUKI
Kenya ·Rated 5 out of 5
I just completed the Basics In Customer Care course at Finstock Evarsity, and it was very insightful. The course teaches the fundamentals of customer service, including communication, problem-solving, and building rapport. It’s perfect for anyone looking to improve their customer interaction skills. I would definitely recommend it to anyone working in customer-facing roles.
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SIMON KIMARU MURIUKI
Kenya ·Rated 5 out of 5
Good
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