KSh 3,000.00
This book contains the following topics:
• Introduction to Customer Service in Logistics
• Customer Relationship Management (CRM) Systems
• Communication Skills for Logistics Professionals
• Customer Service Standards and Policies
• Handling Customer Complaints and Conflict Resolution
• Building and Maintaining Customer Relationships
• Service Innovation and Technology in Customer Care
• Performance Measurement and Continuous Improvement in
Customer Service
| Category: | Certificate Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 100 |
Customer Service and Relationship Management is a dynamic and engaging guide that demonstrates how exceptional service and strategic relationship building create loyal customers, strong brands, and sustainable business growth. Blending practical techniques with modern CRM insights, this book equips readers with the skills to exceed customer expectations and turn everyday interactions into lasting competitive advantage.
