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Customer Service in Hospitality Management Diploma Level

Name: Customer Service in Hospitality Management Diploma Level
SKU: 34229
Availability: InStock

KSh 3,000.00

This book contains the following topics:

• Introduction to Customer Service in Hospitality
• Understanding Guest Expectations and Behavior
• Core Service Skills for Hospitality Professionals
• The Guest Experience Journey
• Service Recovery and Complaint Handling
• Technology and Customer Service Enhancement
• Measuring and Improving Service Quality
• Managing Customer Relationships and Loyalty

Category:	Diploma Level Book
Publisher:	Finstock Evarsity Publishers
ISBN:
Authors:	CPA John Kimani, Dr. James Scott
Pages:	93

Category: School of Hospitality Diploma Books

Description

Description

Customer Service in Hospitality Management is an essential resource for anyone aiming to excel in the hospitality industry. It brilliantly combines real-world insights with proven service strategies that elevate guest experiences.