Description
Information systems (IS) operations and business resilience are important to provide assurance to users and management that the expected level of service will be delivered. Service level expectations are derived from the organization’s business objectives. IT service delivery includes IS operations, IT services, and management of IS and the groups responsible for supporting them. Disruptions are also an often-unavoidable factor of doing business.
Preparation is key to being able to continue business operations while protecting people, assets, and reputation. Employing business resiliency tactics helps organizations address these issues and limit the impact.
