Description
Mediation Practice Management in the Diploma in Mediation (DIPMN) equips learners with the business and professional skills needed to run a successful mediation practice. The book opens with establishing a mediation practice and marketing and client development for mediators. It then develops case intake and client management, financial management and fee structures, and record keeping with confidentiality and data protection. Further chapters cover quality assurance and professional development, ethics, professional liability and risk management, and technology and the future of mediation practice. Its eight chapters follow the unit’s lessons step by step, each with practical exercises, a global scope discussion and current advances in technology, preparing the learner to manage a mediation practice with professionalism and confidence.
