KSh 3,000.00
This book contains the following topics:
• Introduction to Customer Care in Tourism
• Understanding Customer Needs and Expectations
• Communication Skills in Customer Care
• Professional Image and Customer Service Etiquette
• Handling Customer Complaints
• Service Quality and Customer Satisfaction
• Customer Relationship Management
• Ethical and Legal Issues in Customer Care
| Category: | Diploma Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 97 |
Customer Care is a practical and engaging guide to delivering exceptional service in today’s tourism and hospitality industries,
focusing on understanding customer needs, communication, and relationship building. With real-world examples and proven service strategies, this book equips readers with the skills to create memorable customer experiences, build loyalty, and stand out in a competitive service environment.
