Description
Customer Service: Critical Elements of Customer Service is a practical guide that explores the essential principles required to deliver excellent customer experiences across different service environments.
Customer Service: Critical Elements of Customer Service
KSh 3,000.00
This book contains the following topics:
• Introduction to Customer Service
• Understanding Customer Needs and Expectations
• Communication Skills in Customer Service
• Building Positive Customer Relationships
• Handling Customer Complaints and Conflict
• Service Quality and Customer Satisfaction
• Technology in Customer Service
• Professionalism and Ethics in Customer Service
| Category: | Diploma Level Book |
| Publisher: | Finstock Evarsity Publishers |
| ISBN: | |
| Authors: | CPA John Kimani, Dr. James Scott |
| Pages: | 128 |
