KES 15,000
CPM1
Certificate
Certificate In Professional Marketing_ Customer Experience
Certificate In Professional Marketing_ Customer Experience (CPM1) is a 3-month certificate course in CIM, studied online, examined by Chartered Institute Of Marketing_icm. The full fee is KES 78,250. It is offered by Finstock Evarsity College, a TVETA-accredited college in Nairobi, Kenya. The fee can be paid in a lump sum or in 3 instalments of KES 26,083.33.
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23 learners enrolled
Overview
CERTIFICATE IN PROFESSIONAL MARKETING – CUSTOMER EXPERIENCE
Course overview
The Certificate in professional marketing – customer experience (CPM1) offered at FINSTOCK EVARSITY COLLEGE is a 3 months online program examined by CIM. A certificate of completion is issued upon completion of the course.
It is a globally recognized certification that provides you with the skills and knowledge to apply best practices in customer experience. In this course you will learn how to evolve with the changing nature of customers, the fundamentals of customer experience, how to design an excellent customer experience, the art of persuasion, gather customer feedback and adapt to their needs, and how to measure, track, report and present your performance results.
This module provides you with insights into the digital customer experience and highlights ways to adapt to this changing market, allowing you to fulfil customers’ strategic needs.
This course overs the following courses:
Paper 1: marketing cpm
Paper 2: customer experience
Paper 3: integrated communications
Mode of Delivery
Home and/or office-based media employing a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices and self-tests, cloud-based content, videos of lectures mediated technical learning materials e.g., audiovisual and e-learning materials
Program goals
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Have an understanding of different types of customer.
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Understand the nature and importance of customer relationships.
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Know the purpose and process of marketing communications.
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Understand the range of different marketing communications tools available.
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Be able to create and outline marketing communications campaign.
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Be able to implement the marketing communications campaign.
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Assess the strategic options for channel selection
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Understand relevant insights into digital customers
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Understand how digital channels are managed effectively in practice
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Define requirements for legal compliance in digital campaigns Digital Customer Experience
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Understand the customer journey
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Develop plans to improve the user experience
Career opportunities
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Marketing executive
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Marketing officer
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Marketing communication executive
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Communication specialist
Reasons to study
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Get a unique opportunity to blend practical skills with academic understanding
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Improve your global competitive advantage
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Increase your confidence and employability
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Keep up with the latest trends and stay ahead in your field
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Invaluable opportunity to network with other marketers
What we offer
Finstock Evarsity College offers a wide range of courses that are geared towards job creation as well as employment. Our courses and product offerings are categorized as online college based, degree programs, freemium courses and premium resources
Both freemium and premium online courses come with certificates of completion and you can register instantly and begin studying at your convenience.
Enroll and study in one of the best online schools in the world. Listen to the advice of the best. Participate in training sessions with industry experts to learn more about your career options. Take classes with students from all over the world. Join us at Finstock Evarsity College for the best learning experience.
Tags
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Quick answers
How much does Certificate In Professional Marketing_ Customer Experience cost?
The full fee for Certificate In Professional Marketing_ Customer Experience at Finstock Evarsity College is KES 78,250, made up of registration (KES 1,000), administration (KES 4,995), internal exams (KES 4,995), external exams (KES 28,980), exam body membership (KES 8,280) and tuition (KES 30,000).
Can I pay for Certificate In Professional Marketing_ Customer Experience in instalments?
Yes. You can pay the KES 78,250 fee for Certificate In Professional Marketing_ Customer Experience in a lump sum or in 3 instalments of KES 26,083.33.
How long does Certificate In Professional Marketing_ Customer Experience take?
Certificate In Professional Marketing_ Customer Experience takes 3 months.
Can I study Certificate In Professional Marketing_ Customer Experience online?
Yes. Certificate In Professional Marketing_ Customer Experience is studied online, so you can take it from anywhere.
What qualification do I get from Certificate In Professional Marketing_ Customer Experience?
Certificate In Professional Marketing_ Customer Experience is a certificate course examined by Chartered Institute Of Marketing_icm: you prepare with Finstock Evarsity College and sit the Chartered Institute Of Marketing_icm examinations.
When can I start Certificate In Professional Marketing_ Customer Experience?
The main intakes are in January, April and September, but there is no fixed deadline: you can start as soon as you have enrolled.
Course details last updated .
What you will study
- CPM101 Marketing Cpm
- CPM103 Customer Experience
- CPM102 Integrated Communications
Fees
| Item | Amount |
|---|---|
| Registration | KES 1,000 |
| Administration | KES 4,995 |
| Internal exams | KES 4,995 |
| External exams | KES 28,980 |
| Exam body membership * | KES 8,280 |
| Tuition | KES 30,000 |
| Total | KES 78,250 |
* The exam body membership fee may be paid through us or directly to the exam body.
Paying in instalments
All fees are payable in a lump sum or in instalments. The course runs over one trimester, and each trimester's fee can be paid in 3 instalments.
| Trimester | Total per trimester |
|---|---|
| Trimester 1 | KES 78,250 ($ 782.50) |
| Total | KES 78,250 ($ 782.50) |
The trimester fee of KES 78,250 ($ 782.50) is payable in 3 instalments of KES 26,083.33 ($ 260.83).
Requirements
Practical requirements
The cost of practicals, internships or industrial requirements is KES 30,000 ($ 300) and only applies to courses that require practicals.
Good to know
- All Fees are payable in installements, for details check FAQs.
- Digital (downloadable) certificates are available. Printing and shipping of hardcopy certificate can be done at a cost of KES 2,000 ($ 20).
Reviews
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JOSHUA MKUNG KIPSISEI
Kenya ·Rated 5 out of 5
I really enjoyed studying the Certificate in Professional Marketing – Customer Experience (CPM1) at Finstock Evarsity College. The course was affordable compared to other institutions, and the value I got was incredible. The tutors were very responsive and supportive throughout the learning process. I especially appreciated the flexibility of the online platform, which allowed me to study at my own pace while working. I now feel confident and job-ready, especially in handling real customer experience roles.
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